Frequently Asked Questions
Everything you need to know about your Kaldi's Coffee experience.
How long does shipping take for fresh roasted coffee?
We roast to order to ensure maximum freshness. Orders typically ship within 1-2 business days, and delivery usually takes 3-5 business days depending on your location.
Can I return coffee beans if I don't like the flavor?
As coffee is a perishable food item, we cannot accept returns on roasted beans. However, if you are unsatisfied with your order, please contact our support team so we can find a solution you'll love.
Do you offer a subscription service?
Yes! You can choose your favorite blends and set a delivery frequency that suits your routine. Subscriptions offer a 10% discount on every recurring order.
Are your coffee beans ethically sourced?
Absolutely. We pride ourselves on our Relationship Coffee program, where we work directly with farmers to ensure fair wages and sustainable farming practices.
Can I change or cancel my order after it's been placed?
Because we process orders quickly to maintain freshness, changes must be made within 2 hours of placement. Please email our customer service team immediately for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.