Returns & Exchanges
At Kaldi's Coffee, we want you to be fully satisfied with your brewing experience. If you are not happy with your purchase, we offer returns or exchanges on non-perishable merchandise within 30 days of receipt.
Contact Support
Email our customer service team with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Securely pack the unused items in their original packaging, ensuring all tags and instructional materials are included.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing